Yes, we accept Purchase Orders from the government (Federal, State, Local), institutions, major corporations and small businesses via fax only. Purchase Orders are accepted subject to credit approval.

Orders can be placed on-line, or by phone, mail, or fax. You can also visit our retail stores.
1. Order Online: We accept Mastercard, Visa, Discover, and American Express.
2. Order by phone: Please call our toll-free number at 1-800-631-0480 M-F from 9am - 5pm, Eastern Time. To expedite your phone order, we recommend that you fill out the order form completely and have your credit card with expiration date ready when you call to place your order.
3. Order by fax: Please fax us your order form or purchase order to 201-432-5768. If you don't have an order form, it can be downloaded.
4. Order by mail: Please fill out the order form that can be found in the catalog or downloaded and mail it to:

INTAPOL Industries
77 Amity Street
Jersey City, NJ 07304
Attn: Customer Service Dept.

We accept Visa, MasterCard, American Express, and Discover for online, phone, fax, or mail orders; and we accept checks, cashier's checks, or money order for mail and Purchase Orders from local municipalities, state government, federal government, educational or health institutions, Fortune 500 companies or accounts that have approved for credit.

Orders placed by 12PM Eastern Time will be shipped with 24-48 hours at no additional charge. There are a few exceptions, of course. The item(s) must be in stock when your order is placed, you must use a credit card and it must clear with no problems. Also, items with embroidery, tailoring, engraving, or customization may be delayed. Your package should arrive within 3-7 business days (Monday - Friday, excluding weekends and holidays). Since our Distribution Center is located in New Jersey, West Coast orders may take longer. For faster delivery options, 2nd Day Air and Next Day Air is available. For other information, please contact our friendly Customer Service Line toll-free at 1-800-631-0480 Monday - Friday 9am - 5 pm Eastern Time.

The product will be placed on backorder and most of the time, the product has already been ordered by our Purchasing Department. If we have your updated email address, we will inform you via email when your product is shipped. If you decide to cancel your order, please call our friendly Customer Service line at toll free 1-800-631-0480 from Monday -Friday 9am - 5pm Eastern Time.

Because of the unique protective aspect of Law Enforcement, many of our products are not sold to the general public. Products such as automatic knives, large containers of defense sprays, batons and body armor are sold only to law enforcement, military and some security personnel with proof of occupation. All items that include POLICE, SHERIFF, AGENT or PAROLE lettering are restricted and require proof of occupation with purchase. If a product you would like to purchase is restricted, simply fax the necessary documentation to our Customer Service line at 201-432-5768, email to service@intapol.com, or mail to 77 Amity Street, Jersey City, N.J. 07304 attn: Customer Service.

We charge sales tax ONLY to N.J. customers all items excluding clothing and shoes.

Yes, as long as the order hasn't been shipped or customized. If you cancel prior to ship confirmation, your credit card will not be charged and if you've mailed a check to us, you will receive a check within 21-30 business days (Monday-Friday, excluding weekends and holidays).

Follow the instruction below:
1. Carton should be checked for damage before signing delivery receipts.
2. Should there be damage or distortion of any kind, write "DAMAGED CARTON" on all delivery receipts before signing.
3. Do not discard damaged cartons as they must be held for inspection purposes.
4. Until requested by the Delivering carrier, damaged merchandise should not be removed from your location.
5. Please follow above instructions to avoid being liable for damaged merchandise.

Yes you can for all orders. As for online orders, type in the address that you want your package to be shipped to when you get to the Check Out Screen.

These charges depend on the size and weight of the package, destination, and delivery option. Heavy orders require additional shipping charges. If you order online, it can be viewed at the Check Out page before you order is finalized and you will have the opportunity so select an alternative ship method. Just a note, the first pound costs the most so the more you buy the lower your shipping will be as a percent of the purchase total. For international orders the customer is responsible for any custom fees, any duties and special shipping and handling changes.

Your order confirmation email will include links to track your package. Simply click on UPS Tracking Tracking and type in the tracking number in the open box.

P.O. Boxes, APO's, FPO's, and other Military orders will be shipped by USPS mail.

At INTAPOL, service is everything! If you are not completely satisfied with your purchase, please call first for a Return Authorization #.

If the packing slip is no longer available, you can write it on a piece of paper. Include order number, name, address, item(s) being returned and if you are exchanging, items that you are exchanging for. Please return the item(s) via a traceable or insured method to prevent the package from being lost in the mail. We are not responsible for returned items that lost in transit. Once you have your RA#, mark in on the outside of your return box, and on your Packing slip inside. Our return address is as follows:

INTAPOL Industries, Inc.
Attention: Returns Department
77 Amity Street
Jersey City, NJ 07304

*Please note that there are no returns or exchanges on items that have been altered, customized, worn, or washed. However, custom items such as nametags, special orders, uniform with tailoring, alterations, etc. that are made up to customer specifications may be returned for adjustment if we have not made them in accordance with the instructions (measurements, etc.) that are supplied to us. Exceptions may also apply for items ordered on a Purchase Order.

If you've sent us a check you will receive a check between 21 - 30 business days (Monday-Friday, excluding weekends and holiday). If you've used a credit card, your refund will be processed right away but it may take two billing cycles for it to appear on your statement.

If you receive a package via UPS that is damaged, immediately notify the driver or your local UPS Customer Service for advice. If you receive a damaged packaged shipped by U.S. Mail-Parcel Post, notify your Postmaster immediately. Have the Postmaster acknowledge the report in writing. Return the damaged item with a letter of explanation, the Postmaster's report and a copy of your invoice.