Note: Online Order Tracking will be available by mid 2015.
Q. When will I receive my order?
Orders placed before 11 AM Eastern Standard Time will be shipped within 48 - 72 hours excluding weekends. There are a few exceptions, of course. The item(s) must be in stock when your order is placed, you must use a credit card and it must clear with no problems. Also, items with embroidery, special engraving, or some customization might include additional processing time.
Your package should arrive within 3-7 business days (Monday - Friday, based on location and excluding weekends and holidays). West Coast orders generally arrive within 7 - 9 business days. For faster delivery options, 2nd Day Air or Next Day Air is available for an additional charge. For Next Day Air or other information, please contact our convenient Customer Service Line toll free at 1-800-631-0480 from M-F 9AM – 5PM.
Q. What happens if the product I order is not available?
The product will be ordered for you and automatically shipped out once received. Most of the time, the product has already been ordered by our Purchasing Department. If we have your updated email address, we will inform you via email when your product is shipped. If you have any questions regarding your order, please call our Customer Service line toll free at 1-800-631-0480 from M-F 9 AM - 5PM Eastern Time.
Q. If a product requires proof of occupation, how do I provide the credentials required to place my order?
Because of the unique protective aspect of Law Enforcement, some of our products are not sold to the general public. Products such as automatic knives, large containers of defense sprays, batons and body armor are sold only to law enforcement, military and some security personnel with proof of occupation. All items that include POLICE, SHERIFF, AGENT or PAROLE lettering are restricted and require proof of occupation with purchase.
You may fax your credentials to 201-432-5768 or email us firstname.lastname@example.org Please make sure to include your order number.
Q. Do you charge sales tax?
We Do NOT charge Sales Tax on any apparel or footwear. Please note that on equipment items, metal items, and some accessories shipped to N.J. or picked up in N.J. there is a 7.0% Sales Tax.
Q. Can I cancel my order and how long would it take to get my credit back?
Yes, as long as the order hasn't been shipped or customized. If you cancel prior to ship confirmation, your credit card will Not be charged and if you've mailed a check to us, you will receive a check within 14 - 21 business days (Monday-Friday, excluding weekends and holidays).