Returns & Exchanges

At INTAPOL, service is everything! That's why we offer quality products backed up by our Risk Free Guarantee. If for any reason you are not completely satisfied with your purchase, simply return the item to us within 15 days of receipt in its original condition. Please return the item(s) via a traceable or insured method to prevent the package from being lost in the mail. Please also note that we do not provide return shipping labels and we are not responsible for returned items that are lost in transit.

Request your return or exchange here

Please note:
There are no returns or exchanges on items that have been altered, hemmed, striped, customized, worn, washed, custom painted, engraved, or items designated as clearance sale or any international orders shipped outside the U.S. However, custom items such as nametags, special orders, uniform with tailoring, alterations, etc. that are made up to customer specifications may be returned for adjustment if we have NOT made them in accordance with the instructions (measurements, etc.) that are supplied to us. Shoes or boots may be returned if only worn indoors and do not show any wear or tear. When a Purchase Order (PO) is used to buy a product, the sale is considered final. Exceptions may also apply for items ordered on a Purchase Order.  Shipping charges are non-refundable. 

***Orders for Film, TV, Advertising, and Costume sales(Halloween etc) are not returnable for credit/refund and only available for exchange on new unworn garments. All returns for credit over $500 must first receive prior authorization by calling customer service and will incur a 20% re-stocking fee.

Q. I've returned my order, when will I receive my credit?
If you've used a credit card, please contact your bank for processing confirmation. If you paid by check, you will receive a check between 14 - 21 business days (Monday-Friday, excluding weekends and holiday).

Q. What do I do if I've received a damaged product?

If you receive a package via UPS that is damaged, immediately notify the driver or your local UPS Customer Service for advice.

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