If for any reason you are not satisfied with your purchase for un-customized or un-altered products, simply return the item to us within 15 days of receipt in its original condition. Please note that we do not provide UPS shipping labels and recommend to send back via trackable method. To request your RMA please read below first and then fill out our RMA form by clicking one of the links below:
All returns & exchanges must satisfy the following conditions:
- Items must be new and unused.
- Items must have no emblems, striping, hemming, or any customization.
- Must be within 15 days of delivery receipt.
- Total value must be $400 or less.
- Exchanges for same style only. (i.e. Exchange 106BR size 32x27 for 34x27)
Please note: There are no returns or exchanges on items that have been altered, hemmed, striped, customized, worn, washed, custom painted, engraved, or items designated as clearance sale or international orders shipped outside the U.S. However, custom items such as nametags, uniform with tailoring, alterations, etc. that are made up to customer specifications may be returned for adjustment if we have NOT made them in accordance with the instructions (measurements, etc) that are supplied to us. Shoes or boots may be returned if only worn indoors and do not show any wear or tear. When a Purchase Order (PO) is used to buy a product, the sale is considered final. Exceptions may also apply for items ordered on a Purchase Order. Shipping charges from all orders are non-refundable. Any approved return that does not meet the above criteria is subject to a 10% re-stocking fee.
***Orders for Film, TV, Advertising, and Costume sales (Halloween etc) are not returnable for refund and only available for exchange on new unworn garments.
Q. I've returned my order, when will I receive my credit?
If you've used a credit card, please contact your bank for processing confirmation within 7-10 business days after your return receipt by our warehouse. If you paid by check, your account will have a credit balance to use towards future orders or you can request to receive a check between 14 - 21 business days (Monday-Friday, excluding weekends and holiday).
Q. What do I do if I've received a damaged product?
If you receive a package via UPS that is damaged, immediately notify the driver or your local UPS Customer Service for advice.