We are currently experiencing order processing delays so please note processing time before shipment is currently taking 5 - 7 business days which does not include weekend days.
Returns & Exchanges (RMA)
If you are not satisfied with your purchase for un-customized or un-altered products, simply return the item to us within 15 days of receipt in its original condition. Please note that we do not provide UPS shipping labels or cover return shipping fees and recommend to send back to us via trackable method. To request your RMA please read below first and then fill out our RMA form by clicking one of the links below:
All returns & exchanges must satisfy the following conditions:
- Items must be new and unused.
- Items must have no emblems, striping, hemming, or any customization.
- Must be within 15 days of delivery receipt.
- Total value must be $400 or less.
- Exchanges for same style only. (i.e. Exchange 106BR size 32x27 for 34x27)
Please note: We do not accept returns or exchanges on items that have been altered, hemmed, striped, customized, worn, washed, custom painted, engraved, or items designated as clearance sale or international orders shipped outside the U.S. However, custom items such as nametags, uniform with tailoring, alterations, etc. that are made up to customer specifications may be returned for adjustment if we have NOT made them in accordance with the instructions (measurements, etc) that are supplied to us. Shoes or boots may be returned if only worn indoors and do not show any wear or tear. Returns for size exchanges will not incur additional shipping fees for the shipment of the new size. When a Purchase Order (PO) is used to buy a product, the sale is considered final. Original shipping charges from all orders are non-refundable. If a return is approved in special circumastances that does not meet the above criteria it will be subject to a 10% re-stocking fee.
***Orders for Film, TV, Advertising, Costume Stores (Halloween etc), and Uniform stores are not returnable for refund and only available for exchange on new unworn and uncustomized garments.
Q. I've returned my order, when will I receive my credit?
If you've used a credit card, please contact your bank for processing confirmation within 7-10 business days after your return receipt by our warehouse. If you paid by check, your account will have a credit balance to use towards future orders or you can request to receive a check between 14 - 21 business days (Monday-Friday, excluding weekends and holiday).
Q. What do I do if I've received a damaged product?
If you receive a package via UPS that is damaged, immediately notify the driver or your local UPS Customer Service for advice and also send us a message regarding the issue.
Q. What is your cancellation policy?
We get it, sometimes you ordered something you may not actually need or have changed your mind after order placement. If your order has not been shipped yet, simply contact us as soon as possible via our contact page to cancel your order in writing. All online credit card or PaPal orders that we are able to cancel before shipment are subject to a 3.5% cancellation fee. The fee is due to merchant fees charged to us by Visa, Mastercard, American Express and PayPal which we are unable to recover after order placement.